How can you answer every phone call from every prospective client? More importantly, how can you do that without sacrificing your work-life balance? I will tell you how today.
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It all started when a friend of mine sent me a text to let me know that his sister was going to call me about listing her home. I said, “Alright, have her give me a call and I would be happy to help her.” That was on a Wednesday or Thursday night.
He wound up giving her my office phone number, so his sister called us on Friday night. She tried calling back on Saturday and Sunday, but since our office was not open on the weekends and she called after hours on Friday, she was not able to reach me.
That Monday, I went through my call log and reached out to my friend. I said, “Hey, your sister never called me.” He said, “She’s going a different direction. She reached out a few times and wasn’t able to get ahold of you.” I got her number from him right then and there and followed up with her.
Naturally, she was a little upset because no one had picked up when she called. She said, “What if a buyer called you about my house and there was no on there to answer them?” That was a real wake-up call for me.
I was able to see her that evening and wound up getting the listing, which turned into a $10,000 commission. Here’s the thing: I almost lost that sale. That experience made me think about all of the different leads I had missed out on over the years by not being able to answer my office phone.
It is incredibly important to get back to your leads right away. I often talk about time management because while it’s important to be available to your clients, you still want to maintain a work-life balance. How can you be constantly available to your clients and still spend time with your family and friends?
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You need to get back to your leads right away!
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I use a company called Answer Connect for listing appointments. Our phones are answered 24/7, which definitely sets us apart from the competition.
In fact, we just had a lead come in the other night. It was after hours and Answer Connect did a warm transfer so that I could book the listing appointment right away. That will lead to a $13,000 commission. Answer Connect really gives our clients the communication they need without requiring me to be tied to my phone.
If you are interested in working with Answer Connect, call Karen Booze at 888-822-2034 or call her on her cell phone at 503-680-1626. She would be happy to answer any questions you may have. In the meantime, if you have any questions about your real estate career, give me a call or send me an email. I would be happy to help you!
