A Webinar to Help You Achieve Your Goals in 2018

Join author Paul Cummings and I in my latest webinar where we discuss how to plan and execute all of your goals in 2018.

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I read an article recently that said less than 10% of all people have written goals of any kind, and 90% of the population is walking around every single minute on everyone else’s agenda.

The same article stated that 80% to 85% of all New Year’s resolutions made at the beginning of the year are totally gone by now because people don’t have the structures and systems in place to execute their goals. 

How can you be a part of the percentile that makes goals and achieves them?

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This webinar will bring your 2018 game to the next level.

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This week, I hosted a webinar where I interviewed Paul Cummings, author of the book “It All Matters: 125 Strategies to Achieve Maximum Confidence, Clarity, Certainty, and Creativity.” I asked Paul some really neat questions about what you need to have in order to engage and execute your goals. He put together a 10-step process on how to build your goals, and he included nine area goals as well that you need to have to create a great work-life balance. 

To watch the full webinar, click here.

What are you going to do differently this year? If you keep doing the same thing, you’ll get the same results. By implementing the strategies Paul talks about in his book and outlines in this webinar, you’ll be able to bring your 2018 game to the next level. 

If you have any questions about this webinar, how to set goals, or you have any other real estate needs, don’t hesitate to reach out to me. I’d be glad to help you.

“Broken Windows, Broken Business”: A Book to Improve Your Customer Service

I recently picked up a great book called “Broken Windows, Broken Business”. It helped me improve my business practices, and it can help you, too.

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Click here to send me a private email

Each and every month, I have a goal to read two books, usually about growth, personal development, and leadership. 

This month, I read a great book titled “Broken Windows, Broken Business” by Michael Levine. It’s a great book that every business owner should know about. It spells out all the different factors in business that could have major short-term and long-term impacts if not handled properly.

It opened my eyes to some of the “broken windows” my own company has—things that we need to check up on in order to make sure they’re corrected right away.

He gave some examples of broken windows you might find in various businesses, like uncleanliness in restaurants. What does the kitchen look like? Is the food fresh? If a person leaves that restaurant because of dirty conditions, they’ll likely tell other people about it, which would damage that establishment’s reputation, and ultimately harm their business.

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Customer service is the No. 1 broken window in business.

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One of my main takeaways from the book was that customer service is the No.1 broken window in business. If you have someone in your company who isn’t giving great customer service, they shouldn’t be with your company. It reflects not only on the owner, but on the entire organization.

The author gave a few ways that you can use to find what broken windows your business may have.

1. Mystery shop your business. Using real estate as an example, you could go online and create a fake lead to see how long it takes for your company to follow up with you.
2. Call the office directly to see how long it takes for them to answer. What’s the agent’s tone like? It works a lot like curb appeal for a home; if you come to a home with garbage all over the place, it tends to push people away. Customer service, similarly, needs to be good from the first encounter in order to keep clients coming back.
3. Walk-ins. Have someone physically come into the business and see how they’re treated from beginning to end.

In the end, you need a way to determine what you’re doing wrong, what you’re doing well, as well as if you’re hiring the right people to give the level of service you can be proud of. I know that I’ll be going back to talk to my staff about our broken windows, and it might be a good idea for you to do the same.

If you have any questions for me about books for business owners, or about real estate in general, feel free to reach out to me. I’d be glad to talk with you.